FAQ
FAQ – Your Questions, Our Answers 🐾
Everything you need to know about our cat products. Can't find your answer? Contact our team.
🚽 Automatic & Smart Litter Boxes
How does an automatic litter box work?
An automatic litter box detects when your cat uses it thanks to weight or infrared sensors, then cleans itself automatically after each use. Waste is compacted into an airtight drawer, eliminating odors and reducing your daily chore.
What are the best automatic litter box models in 2026?
Our best automatic litter boxes:
- Amicura Cura 2 Litter Box – 360° App – ideal for multi-cat households
- Amicura Cura X1 Litter Box – Connected – compact and quiet
- Tonepie 65L Litter Box – large capacity, fully enclosed
- F6 Litter Box – Open Design – odor control, easy to maintain
Is an automatic litter box suitable for multiple cats?
Yes, provided you choose a large capacity model. The Cura 2 (65L) and the Tonepie 65L are designed for 2 to 3 cats. Ideally, plan for one litter box per cat.
What is the maintenance cost of an automatic litter box?
The main cost is the litter bag (clumping or silica). Expect around 15 to 30€/month depending on the model and the number of cats. Some models like the F6 are compatible with standard commercial litters.
Do automatic litter boxes make noise?
Our models are designed to be quiet (<40dB). The Cura X1 is particularly appreciated for its discreet operation, even at night.
💧 Cat Water Fountains
Why is a water fountain beneficial for my cat?
Cats are naturally attracted to running water. A fountain stimulates their instinct and encourages them to drink more, reducing the risk of kidney and urinary problems.
How often should I change the water in the fountain?
Change the water every 2 to 3 days and clean the filter every 2 to 4 weeks depending on usage. Our stainless steel fountains are easier to maintain than plastic models.
Which fountain should I choose based on the number of cats?
For one cat: the Automatic Stainless Steel Fountain is ideal. For multiple cats or extended autonomy, opt for the 3L Wireless Fountain – 4000mAh Battery with smart sensor.
Do fountains consume a lot of electricity?
No, consumption is very low (2 to 5W). The 3L Wireless Fountain runs on a rechargeable battery, with no electrical outlet required.
Stainless steel or plastic: which material to choose?
Stainless steel is recommended: it is hygienic, does not retain bacteria, is scratch-resistant, and lasts longer. All our fountains are made of food-grade stainless steel.
🌳 Cat Trees & Scratching Posts
What height cat tree should I choose?
For an active adult cat, opt for a tree of at least 100cm. For large spaces, the Floor-to-Ceiling Tree – Adjustable Height adapts to all rooms. For apartments, the Large 164-180cm Tree is perfect.
Why does my cat need a scratching post?
Scratching is a natural need: it allows your cat to maintain its claws, stretch, and mark its territory. Without a scratching post, it will attack your furniture!
Sisal or corrugated cardboard: which scratching post to choose?
Sisal is more durable and resistant, ideal for intense scratchers. Corrugated cardboard is appreciated for its different texture. Our Self-Adhesive Sisal Scratch Mats also protect your sofas, and the Organic Corrugated Cardboard Scratch Pad is perfect as a complement.
How to get my cat used to using its tree?
Place the tree near its usual resting area. Use catnip or toys to attract it. Reward each use with treats. Patience is key!
What is the lifespan of a cat tree?
Our cat trees are designed to last 3 to 5 years with normal maintenance. Sisal scratching posts can be replaced separately to extend the tree's life.
🎒 Cat Carriers
How to choose the right size carrier?
Your cat should be able to turn around comfortably inside. Measure its length (nose to tail) and add 10cm. Our models:
- Soft Carrier M/L – for cats up to 8kg
- Hands-Free Sling Carrier – for cats up to 5kg
- 65cm Shoulder Bag – for cats up to 7.5kg
Is my carrier accepted on planes?
Most airlines accept soft carriers in the cabin if the dimensions are less than 45x35x20cm and the total weight (cat + bag) is less than 8kg. Always check your airline's conditions before traveling.
How to get my cat used to its carrier?
Leave the carrier open in the house a few days before the trip. Place a blanket with its scent and some treats inside. Take short training trips before the big departure.
Can my cat travel for a long time in a carrier?
For long journeys, prefer a well-ventilated carrier like the Soft Carrier M/L. Plan breaks every 2 hours, provide water, and avoid the hottest times of the day.
✂️ Grooming & Hygiene
How often should I brush my cat?
For short-haired cats: once a week. For long-haired cats: 3 to 4 times a week. During shedding periods, increase the frequency to prevent hairballs.
How to reduce cat hair on furniture?
Regular brushing is the best prevention. Our Electrostatic Pet Hair Remover Glove effectively captures hair during brushing. The Reusable Push-Pull Hair Removal Brush is ideal for cleaning sofas and clothes.
How to dry my cat after a bath?
First, use an absorbent towel to remove excess water. Then, use a hairdryer on a low setting at a reasonable distance. Keep your cat warm until it is completely dry.
🛏️ Beds & Sleeping Areas
Where should I place my cat's bed?
Cats like elevated, warm, and quiet places. Avoid drafts and high-traffic areas. A sunny spot near a window is often ideal.
What size bed should I choose?
The bed should be large enough for your cat to stretch out completely. Our models:
- 4 Seasons Enclosed Bed House – ideal for cats who like to hide
- Soft Plush Basket Bed – round and ultra-comfortable
- Rattan Basket with Cushion – elegant and natural
- Hanging Cotton Hammock – for cats who like heights
How to clean my cat's bed?
Most of our cushions and covers are machine washable at 30°C. Wash them every 2 weeks to maintain good hygiene. The 4 Seasons Enclosed Bed House has a removable and washable cover.
📦 Delivery & Returns
What are the delivery times?
Estimated delivery times are:
- 🇫🇷 France: 5 to 10 working days
- 🇪🇺 Europe: 10 to 20 working days
- 🌍 Rest of the world: 15 to 25 working days
Worldwide delivery is free, with no minimum purchase.
Can I return an item?
Yes, you have 14 days after receipt to return an unused item in its original packaging. Contact our team to initiate a return.
How can I track my order?
A confirmation email with your tracking number will be sent to you as soon as your order is shipped. You can track your package directly from the link provided in this email.
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