FAQ – Your Questions, Our Answers 🐾

Everything you need to know about our cat products. Can't find your answer? Our team is here to help.

Automatic & Smart Litter Boxes

How does an automatic litter box work?

An automatic litter box helps clean the tray after your cat uses it. Depending on the model, it can separate waste, reduce odors, and simplify daily maintenance.

Is an automatic litter box suitable for multiple cats?

Yes, some models can be suitable for multiple cats. It is important to choose a litter box with a capacity appropriate for the number of cats in the home.

What is the maintenance cost of an automatic litter box?

The cost depends on the model used, replacement bags, any filters, and frequency of use. An automatic litter box mainly saves you time daily.

Do automatic litter boxes make noise?

Our models are designed to be discreet. The noise level may vary depending on the model, but they are generally designed not to disturb your cat, even at night.

Cat Water Fountains

Why is a water fountain beneficial for my cat?

Cats often appreciate moving water. A fountain can encourage them to drink more regularly, which helps maintain good hydration.

How often should I change the water in the fountain?

It is advisable to change the water regularly, ideally every 1 to 2 days, depending on usage and the number of cats.

Which fountain should I choose based on the number of cats?

For a single cat, a small or medium-capacity fountain may suffice. For multiple cats, it is preferable to choose a fountain with a larger capacity.

Do fountains consume a lot of electricity?

No, cat water fountains generally consume very little electricity, as they operate with small, low-power pumps.

Stainless steel or plastic: which material should I choose?

Stainless steel is often recommended because it is hygienic, durable, and easy to clean. It retains fewer odors and is more scratch-resistant than plastic.

Cat Trees & Scratchers

What height of cat tree should I choose?

This depends on the available space and your cat's character. An active cat will often enjoy climbing high, while a calmer cat will prefer a stable tree with comfortable resting areas.

Why does my cat need a scratcher?

A scratcher allows the cat to sharpen its claws, stretch, and mark its territory. It can also help protect your furniture and sofas.

Sisal or corrugated cardboard: which scratcher should I choose?

Sisal is strong and suitable for cats that scratch a lot. Corrugated cardboard is lightweight, economical, and often much appreciated by cats.

How can I get my cat used to using its cat tree?

Place the cat tree in an area where your cat likes to spend time. You can encourage it with a toy, a treat, or some catnip.

What is the lifespan of a cat tree?

The lifespan depends on the model, the quality of the materials, and your cat's use. Regular maintenance can extend its lifespan.

Cat Carriers

How to choose the right size carrier?

Your cat should be able to stand comfortably, turn around, and lie down. The bag should be neither too small nor too large to prevent them from being stressed during transport.

Is my carrier accepted on planes?

This depends on the airline. Before traveling, always check the authorized dimensions and transport conditions directly with your airline.

How can I get my cat used to its carrier?

Leave the carrier open at home several days before departure. Place a blanket, toy, or treat inside so your cat associates it with a reassuring place.

Can my cat travel for a long time in a carrier?

Yes, but you need to plan breaks if the journey is long. Make sure your cat is comfortable in a well-ventilated and secure carrier.

Grooming & Hygiene

How often should I brush my cat?

For short-haired cats, one brushing per week may be sufficient. For long-haired cats, it is advisable to brush several times a week to avoid tangles and hairballs.

How to reduce cat hair on furniture?

Regular brushing helps limit hair in the house. You can also use suitable accessories to remove hair from fabrics, sofas, and clothes.

How to dry my cat after a bath?

First, use a soft towel to remove excess water. If your cat accepts it, you can use a hairdryer on a low setting, at a reasonable distance. Always keep your cat warm until it is completely dry.

Beds & Sleeping Areas

Where should I place my cat's bed?

Place the bed in a quiet, comfortable spot, away from drafts. Cats often like quiet corners where they can rest undisturbed.

What size bed should I choose?

Choose a bed large enough for your cat to lie down comfortably, but snug enough for them to feel secure.

How to clean my cat's bed?

The method depends on the model. Some cushions and covers can be machine washed at a low temperature, while others need to be hand-washed. Always check the product's care instructions.

Delivery & Returns

What are the delivery times?

Delivery times may vary depending on the product, destination, and carrier. You will receive tracking information as soon as your order is shipped.

Can I return an item?

Yes, you can return an item according to the conditions stated in our return policy. The item must generally be unused, clean, and in its original packaging.

How can I track my order?

After your order is shipped, you will receive an email with the available tracking information.

Orders & Security

Is payment secure?

Yes, payments on Cat Luna are secure. You can pay for your order using the payment methods offered during checkout.

Will I receive a tracking number?

Yes, as soon as your order is shipped, you will receive a confirmation email with the available tracking information.

How do I contact customer service?

You can contact us via the Contact page or by email at support@cat-luna.com. Our team will respond as soon as possible.